A research study of Chicago hotels and the journeys of their guests revealed a troublesome phenomenon. At predictable intervals through the check-in/check-out process, we observed a surge of anxiety coupled with a lack of grounding or place. It was a regular occurrence; a state of limbo where guests felt lost, in-between worlds.
These models were created to visualize, analyze, and communicate these states of "temporary homelessness," which occurred when hotel interactions with guests were at their lightest while guests were furthest from their rooms. The provocative title and quantitative presentation of common scenarios helped convey the issue and its implications.